OBJECTIVE:
To resolve support issues relating to REDi Supported Products and Projects
KEY RESPONSIBLITIES:
- To log all incoming support issues on the support issue logging system.
- To professionally and efficiently resolve all issues logged on the system.
- To escalate appropriate issues to the relevant Account manager when required.
- To work with the Production team in delivering and testing projects and new functionality.
- To play an active role in the Agile product development process by attending morning scrum meetings and resolving testing issues timeously.
- To comply with all appropriate processes and policies as signed off, plus any and all other company procedures which apply to all REDi employees.